DB360 Soft Wash – Terms & Conditions

Effective Date: April 24, 2025

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1. SMS Terms & Conditions

By providing your phone number and opting into DB360 Soft Wash’s text messaging program (the “Service”), you agree to the following:

1.1 Consent to Receive Messages

You agree to receive automated and non-automated SMS/MMS messages from DB360 Soft Wash for appointment reminders, service updates, promotional offers, and customer support. Consent is not a condition of purchase.

1.2 Message Frequency

Message frequency will vary depending on the service program you opt into and your interactions with us.

1.3 Message & Data Rates

DB360 Soft Wash does not charge for SMS messages. However, standard message and data rates may apply based on your mobile carrier plan.

1.4 Opting Out

To unsubscribe at any time, reply “STOP” to any message you receive.
You may also manage your preferences at https://db360wash.com/manage-communications, or by contacting us at info@db360wash.com or 717-691-1712. A final confirmation message will be sent.

1.5 User Responsibilities

You are responsible for maintaining accurate contact information. Use of the Service for unlawful or unauthorized purposes is prohibited. Message delivery may be delayed due to carrier or technical issues beyond our control.

1.6 Support

Reply “HELP” to any message or contact us at info@db360wash.com or 717-691-1712 for assistance.

1.7 Message Delivery

While we strive for prompt delivery, we are not liable for delays or message failures due to carrier limitations or technical issues.

1.8 Privacy

All information collected is handled in accordance with our Texting Privacy Policy.

1.9 Compliance with 10DLC

We comply with CTIA guidelines for 10-digit long code (10DLC) messaging and follow industry best practices for responsible and compliant communications.

1.10 Policy Changes

We reserve the right to modify these terms at any time. Continued use of the Service constitutes acceptance of any changes.

1.11 Termination

We may suspend or terminate your access to the Service at our discretion and without notice.

1.12 Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania.

1.13 Entire Agreement

These Texting Terms, along with our General Terms & Conditions and Texting Privacy Policy, form the entire agreement governing your use of the SMS Service.

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2. General Service Terms & Conditions

2.1 Product Warranties

All warranties are limited to those offered by product manufacturers. DB360, LLC makes no additional warranties. Please notify us immediately with any concerns about our work.

2.2 Water Usage

You agree to provide on-site water access for project completion. If external water is needed, additional fees may apply. Ensure your water supply is on and functional prior to service. Additional charges apply if it is not available.

2.3 Courtesy

While our team is working on your property, it is your responsibility to keep children, pets, and others away from the service area. All must stay off treated surfaces until fully dry.

2.4 Limit of Liability

Our liability is limited to the total amount paid for services. You agree to release and indemnify DB360, LLC from claims related to pre-existing conditions, including but not limited to mold, structural damage, or environmental illness.

2.5 Payments

Payments are due per the service agreement and must be paid in full upon project completion.

2.6 Scheduling

Weather and other external factors may affect project schedules. We will notify you of any changes to start or completion dates.

2.7 Removal & Replacement of Personal Property

You are responsible for moving any personal property such as grills, furniture, and planters. If we move these items, we are not liable for damage, and additional labor fees may apply.

2.8 Vehicles

DB360, LLC is not responsible for damage to any vehicles on or near the worksite. Please remove them from the area before we arrive.

2.9 Damages

We are not liable for damage resulting from faulty construction, deteriorated materials, or pre-existing defects such as loose siding, faulty caulking, or faded paint. Cleaning may highlight these issues.

2.10 Stains

Some stains (e.g., tree sap, artillery fungus, paint) cannot be removed by cleaning. We attempt to identify such issues during estimates, but removal is not guaranteed.

2.11 Watertight Expectations

Your property should be watertight before our arrival. We are not responsible for water intrusion due to poor maintenance or construction.

2.12 Window Spotting

Window cleaning is not included. Water spotting may occur during service.

2.13 Concrete Cleaning

Concrete appearance may vary due to how it was originally poured and cured. Cleaning may expose imperfections previously hidden by dirt or debris.

2.14 Oxidation

Soft washing does not remove oxidation or cause it. Oxidized surfaces may remain visually unchanged after cleaning.

2.15 Acceptance of Terms

Accepting a quote from DB360 Soft Wash signifies your agreement to these Terms and Conditions.